treebox Platform Account Terms

Account opening on treebox starts with email verification, identity and address documents, and a chosen deposit method. We process KYC submissions within standard business windows; once approved, you access our live-dealer tables, sportsbook, and slots. These terms outline what we require from you, what we promise in return, and how disputes are resolved.

On treebox, we operate live blackjack, roulette, baccarat, Dragon Tiger, Sic Bo, and sportsbook markets (Liga 1, Piala AFF, MotoGP, badminton, esports). Deposits flow via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We keep your data encrypted, your transactions fair, and our support team available in multiple languages across Jakarta, Bandung, Surabaya, Medan, and Semarang.

This document sets out the rules governing your use of treebox. Read it before you deposit. By creating an account, you accept these terms fully.

Account Conditions on treebox

When you join treebox, we require a valid email address, a password you control, and your legal name. During KYC verification, we ask for national ID card, passport, or driver's license; proof of address such as a utility bill or government statement; and confirmation that you are of legal age in your jurisdiction. We do not share these documents with third parties except where law requires.

Your account belongs to you alone. Do not share your login credentials. If you suspect unauthorized access, change your password immediately and contact our support team. We cannot recover accounts compromised by your own disclosure; security starts with you.

Deposits and Payment Methods on treebox

We accept deposits from the following payment rails: DANA, e-wallet, mobile banking, local payment, online payment (e-wallets), e-wallet (unified QR code), and direct bank transfers to mobile banking, local payment, online payment, and e-wallet accounts. Minimum deposit is our welcome offer. No maximum is enforced, though your account tier may limit daily deposits or withdrawals.

E-wallet deposits settle instantly; your balance updates within seconds. Bank transfers may take one business day. We do not charge you a fee on deposits—the amount you send is the amount you receive. Payment providers may impose their own fees; check before confirming.

We hold your deposit immediately upon receipt. You cannot reverse a deposit once confirmed. If you dispute a deposit (wrong amount sent, duplicate payment), contact our support team with proof; we investigate and resolve discrepancies within standard response windows.

Withdrawals and Account Settlement

Withdrawals return to your original deposit method. Once your KYC is approved, you may request a payout at any time. Withdrawal requests enter our queue and process according to the payment method's standard timeline—e-wallets typically within hours, bank transfers within one business day. We do not hold withdrawals arbitrarily; if your account is in good standing and KYC is complete, your payout proceeds.

We reserve the right to verify large withdrawals for anti-money-laundering compliance. This may require additional documents or questions. Cooperation ensures swift processing; refusal may result in account suspension.

Bonus and Promotion Terms

Bonuses on treebox are subject to specific conditions. We do not advertise fixed bonus amounts or exact percentages—actual offers vary by account tier, deposit history, and promotion period. When a bonus is available, its terms display clearly in your account dashboard: minimum deposit, eligible games, play-through requirement, and expiration date.

Bonus credit is not cash. You cannot withdraw it directly; you must complete the promotion's play-through requirement first. Play-through means the total amount you must wager before bonus credit converts to withdrawable balance. We do not adjust play-through retroactively or forgive incomplete promotions.

Live-Table Rules and Fair Play

Our treebox live-dealer tables follow standard casino rules. Blackjack pays 1.5:1 on natural twenty-one; bust hands lose. Roulette uses a European wheel; payouts match standard bets. Baccarat settles Banker, Player, and Tie with a non-specific info Banker commission. Dragon Tiger and Sic Bo follow published rules displayed at each table.

Every hand is genuine—no RNG substitutes, no algorithmic manipulation. Dealers shuffle decks manually; wheels spin physically; dice roll in full view. We audit shuffles monthly and test wheel bias quarterly. If you dispute a hand outcome, we review replay footage and explain our decision. Disputes are settled based on evidence, not emotion or complaint volume.

Sportsbook and Market Settlement

We settle sportsbook bets (Liga 1, Piala AFF, MotoGP, badminton, esports) based on official league results. We do not settle on social media reports or unofficial sources—only sanctioned announcements trigger settlement. For football, this means official league statements; for MotoGP, official FIM results. If a match is postponed or abandoned, bets are refunded or carried forward per promotion terms.

game information update in real time during events. Your bet is settled at the odds displayed at the moment you place it—never retroactively adjusted. If you place a bet and the odds shift, your original odds stand.

Account Restrictions and Closure

We reserve the right to restrict or close an account if we suspect fraud, money laundering, or breach of these terms. Restricted accounts cannot deposit, withdraw, or place new bets; existing balances remain accessible pending investigation. If we close your account permanently, we refund your balance to the original deposit method within standard processing windows.

You may request account closure at any time via support. Closure is final; we cannot reopen closed accounts. Outstanding bets settle normally; your balance is refunded once all wagers are resolved.

• 1
  Create accountEmail + password

  Provide email and set a strong password. Confirm your email address.

• 2
  Submit KYC documentsIdentity + address

  Upload national ID and proof of address. Our compliance team reviews within standard windows.

• 3
  Deposit fundsmobile banking, local payment, online payment, e-wallet, bank

  Choose your payment method. E-wallets settle instantly; banks take one business day.

• 4
  Access treeboxLive tables + sportsbook

  Once KYC is approved, you can wager on live tables and place sportsbook bets immediately.

Dispute Resolution and Support

If you believe an error has occurred—an incorrect payout, a missed settlement, disputed game outcome—contact our support team immediately. Provide your account ID, the date and time of the issue, and any relevant bet or transaction reference. We review your account logs, game replays, and live-table records to investigate.

Our team responds in English, Indonesian, Mandarin, and Thai. Response times depend on issue urgency—account lockouts and suspected fraud take priority; billing questions follow standard queues. We document every investigation and issue a written decision explaining our findings.

If you disagree with our decision, you may appeal to our compliance officer. Appeal requests must arrive within 30 days of our initial response. We review appeals independently; decisions made are final. treebox disputes are resolved under our house rules and policies—not in court. By creating an account, you agree to binding arbitration of disputes.

Data Privacy and Security

We protect your data with SSL encryption. All communication between your device and our servers is encrypted; login credentials, payment details, and personal information remain confidential. We do not sell your data to advertisers or third parties. Our staff access your information only to process your requests or comply with legal obligations.

We store data on secure servers with backup and redundancy. If our systems fail, backup systems restore your account without data loss. We do not guarantee standard security practices—no online platform does—but we employ industry-standard practices to minimize risk.

You may request a copy of your personal data held by treebox at any time. Contact our support team and we provide it within standard windows, subject to privacy law.

Changes to These Terms

We may update these terms from time to time. We notify users of material changes via email at least 30 days before they take effect. Continued use of treebox after a change becomes effective constitutes acceptance of the new terms. If you disagree with a change, you may close your account before it takes effect.

Jurisdiction and Applicable Law

treebox services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. Users are responsible for verifying that their own location allows our services before creating an account. We do not advertise "Play now in Indonesia" or claim "Licensed in Indonesia"—instead, we state plainly: access treebox only where applicable law permits.

These terms are governed by the laws of the jurisdiction where treebox operates. Any dispute arising from your use of our platform is resolved under our house rules and policies, not in court. By opening an account, you waive your right to litigation and agree to binding arbitration.

If you have questions about these terms, contact our support team via in-app chat, email, or the FAQ page. We are here to clarify policy and address your concerns. Thank you for choosing treebox.