treebox Casino & Sportsbook Data Care

This page describes what we collect when you use treebox and how we keep that data protected. We operate live-dealer tables, sportsbook markets, and slot games across multiple regions; to serve you fairly, we collect email, payment details, identity documents, and wagering history. All information is encrypted, stored securely, and never sold to advertisers.

Our treebox privacy commitments apply to account holders in Jakarta, Surabaya, Bandung, Medan, Semarang, and all supported jurisdictions. We process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet), each of which may handle your data under their own policies. We do not share your personal information with third parties except where law requires.

Read this policy carefully. By creating a treebox account, you consent to the data practices described here.

What Data We Collect on treebox

When you open a treebox account, we collect your email address and password. We ask you to verify your email before access is granted. We do not require your full legal name at registration, but during KYC verification (identity and address proof), we collect your name as it appears on your ID, your date of birth, nationality, and residential address.

We collect payment information when you deposit. For e-wallet payments (DANA, e-wallet, mobile banking, local payment, online payment), we receive your transaction reference and confirmation from the payment provider; we do not store your wallet credentials. For e-wallet or bank transfer, we receive the transaction details and your account holder name. We do not store credit-card or debit-card numbers; payment providers handle that data.

We collect wagering data: every bet you place on our live-dealer tables, sportsbook, or slot games is recorded with the time, amount, outcome, and your balance. We retain this data for audit, dispute resolution, and anti-money-laundering compliance.

How We Use Your Data on treebox

We use your email to send account notifications, promotion updates, and support responses. You may unsubscribe from marketing emails via your account settings; critical notifications (account security, withdrawal status) are not optional.

We use your identity documents to verify your age and verify you are not on international sanctions lists. Once verified, we retain your documents for regulatory record-keeping, typically for 7 years, then delete them securely.

We use your IP address, device type, and browser information to maintain account security and detect unauthorized login attempts. If we see your account accessed from an unusual location, we may ask you to re-verify your identity.

Third-Party Data Processors

We use third-party processors to handle payment settlement, identity verification, and data storage. These processors are contractually bound to protect your data under terms at least as strict as our own. We do not sell your information to advertisers, data brokers, or marketers.

Payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment issuers, and banks) receive your transaction data directly. Their privacy policies govern how they use that information. We do not control their practices; review their policies separately if you have concerns.

We may share data with law enforcement, financial regulators, or government agencies if legally required. We do not voluntarily report your activity to authorities; disclosure occurs only when we receive a valid legal order or are obligated by anti-money-laundering law.

Data Storage and Security

Our treebox servers use SSL encryption for all communication. Your login session, deposit details, and account balance are encrypted in transit. Data at rest on our servers is also encrypted using industry-standard algorithms. We do not store passwords in plain text; we hash them using secure methods.

Our servers may be located outside your jurisdiction. We maintain backups in multiple geographic locations to prevent data loss. If our primary data center fails, backup systems restore your account automatically. We test recovery procedures quarterly.

We limit staff access to your personal data. Only employees who need your information to process your request (support agents, compliance officers) can view it. Staff sign confidentiality agreements and undergo security training annually.

Your Rights on treebox

You have the right to request a copy of your personal data held by us. Contact our support team via in-app chat or email with your request. We provide a complete data export within standard response windows, typically within 7 to 14 business days. Export includes your account information, wagering history, and documents we hold.

You have the right to request correction of inaccurate data. If your address or name is wrong in our system, contact support and we update it. You have the right to request deletion of your account once all outstanding bets are settled and your balance is withdrawn or refunded. We retain some data (transaction records, identity verification) for regulatory compliance even after account closure.

You have the right to object to certain types of processing. For example, you may opt out of marketing emails but cannot opt out of security monitoring or anti-fraud checks—those are necessary for account protection.

Data retention

We retain account data while your account is active. After closure, we keep transaction records and identity documents for 7 years per regulatory law, then delete them securely.

Encryption

We use SSL 256-bit encryption for all traffic and encrypted storage for sensitive data. Passwords are hashed, not stored in plain text.

Access control

Only authorized staff access your data, subject to confidentiality agreements and annual security training.

Cookies

We use session cookies to keep you logged in. You may disable cookies in your browser, but this may limit treebox functionality.

Cookies and Tracking on treebox

We use cookies to maintain your login session and remember your preferences. Session cookies expire when you close your browser. We do not use tracking cookies to monitor your browsing across other websites. Our analytics systems count page visits and user interactions on treebox only—we do not build profiles for external advertisers.

You may disable cookies in your browser settings. Disabling session cookies will log you out automatically; you will need to log in again each time you visit treebox. Disabling other cookies does not affect core platform functionality.

Changes to This Privacy Policy

We may update this policy from time to time as our practices evolve or as law changes. We notify users of material changes via email at least 30 days before they take effect. Continued use of treebox after a change becomes effective constitutes acceptance of the updated policy. If you disagree with a change, you may close your account before it takes effect.

Contact Us About Data and Privacy

If you have questions about our data practices, request a data export, or wish to exercise your rights, contact our support team. We respond in English, Indonesian, and other languages as available. You may reach us via in-app chat, email, or the FAQ page.

Our compliance team handles data requests. Provide your account ID, the nature of your request, and any supporting information. We acknowledge requests within 2 business days and provide a full response or status update within standard response windows.

If you believe we have mishandled your data or violated this policy, you may file a complaint with your regional data protection authority or submit a formal dispute to our compliance officer. We take privacy seriously and investigate all complaints thoroughly.

• 1
  Email and passwordRegistration

  We collect your email for account access and recovery. Passwords are hashed and never stored in plain text.

• 2
  KYC documentsIdentity verification

  We request national ID, passport, and address proof. Verified documents are retained for 7 years, then securely deleted.

• 3
  Payment detailsDeposits and withdrawals

  We receive payment reference numbers and confirmation. We do not store credit-card or wallet credentials—payment providers handle that.

• 4
  Wagering historySettlement and audit

  Every bet on our live-dealer tables, sportsbook, and slots is logged. We retain this data for dispute resolution and regulatory compliance.

We are committed to protecting your privacy while delivering treebox services fairly and securely. Thank you for your trust.